Frequently Asked Questions

Get answers to common questions about Classic Top and Bottom Touch Up.

Appointments typically take 30 to 45 minutes depending on how many lower and upper lashes need attention. We prioritize gentle, precise work so you leave with balanced, comfortable lashes without the time commitment of a full refill.

Most clients experience little to no discomfort. We use gentle techniques and numbing isn't necessary. If you have sensitive eyes or allergies, tell your technician before the service so we can adapt products and positioning for maximum comfort.

We recommend a touch up every 2 to 3 weeks for optimal fullness and to address natural lash shedding. Timing depends on your natural growth cycle, lifestyle, and how many lashes were originally applied; your technician will advise a personalized schedule.

When performed by trained technicians using proper isolation and adhesive techniques, touch ups are safe and should not harm natural lashes. We assess lash health first and will avoid attaching extensions to weak or compromised natural lashes to prevent damage.

Yes. The touch up addresses lost extensions and fills gaps, especially if shedding happens unevenly. If you experience a rapid or large loss, bring this to our attention so we can determine cause and advise on corrective steps or a possible earlier full refill.

Yes — avoid water, steam, and oil-based products for 24 hours to allow adhesive to set. Be gentle with your lashes, avoid rubbing or sleeping face-down, and use only approved cleansers to prolong retention between touch ups.